Vue E-Code FAQs

The reward entitles you to either two general admission 2D tickets for £9 or four general admission 2D tickets for £18. These tickets are valid for up to regular seats at non-Lux sites and Super Saver only at Lux sites; customers can upgrade at the point of booking at an additional cost. The cinema vouchers are valid for 7 days from
purchase.

This can only be redeemed at the box office and not over the phone or online, show your voucher to the Vue staff member who will apply the discount to your purchase. There is a minimum spend of £15. The retail discount voucher is valid 30 days
from purchase.

Current full Lux sites are: Basingstoke Festival Place, Barrow, Bolton, Bristol Cribbs, Bromley, Cheshire Oaks, Colchester, Croydon Purley Way, Cwmbran, Edinburgh Ocean, Edinburgh Omni, Exeter, Glasgow St Enoch, Harrow, Hartlepool, Islington, Leeds Kirkstall, Leeds Light, Manchester Printworks, Manchester Quayside, Newcastle UL, Northampton, Norwich, Plymouth, Poole, Portsmouth, Preston, Southport, Swindon, Thanet, Watford, York

Your email containing the vouchers is sent as soon as you complete your transaction. However, at peak times this can be delayed to up 30 minutes. It’s a bit like a queuing system, so when demand is high specifically during peak periods (eg. Bank Holidays and half term) you may get a short delay.

The reward entitles you to two general admission 2D tickets for £8, this is for Super Saver or Lux Super Saver seats only. Where other seating is available, for example Lux Saver, Lux, Saver, Regular or VIP an upgrade fee will be payable during your online booking. The cinema vouchers are valid for 7 days from purchase.

The reward is available in your Octoplus reward section in your Octopus mobile
app.

The below is a list of all the Vue locations.

• Aberdeen
• Accrington
• Altrincham
• Barrow
• Basildon
• Basingstoke
• Bedford
• Bicester
• Birkenhead
• Birmingham Star City
• Blackburn
• Bolton
• Bristol Cribbs
• Bristol Longwell Green
• Bromley
• Bury The Rock
• Camberley
• Carlisle
• Carmarthen
• Castleford
• Cheshire Oaks
• Cleveleys
• Colchester
• Cramlington
• Croydon Purley Way
• Cwmbran
• Dagenham
• Darlington
• Doncaster
• Eastleigh
• Edinburgh Ocean
• Edinburgh Omni
• Eltham
• Exeter
• Farnborough
• Finchley Road
• Fulham
• Gateshead
• Glasgow Fort
• Glasgow St Enoch
• Halifax
• Hamilton
• Harrow
• Hartlepool
• Hull
• Inverness
• Islington
• Lancaster
• Leamington Spa
• Leeds Kirkstall
• Leeds Light
• Leicester
• Livingston
• Manchester Printworks
• Manchester Quayside (Media City UK)
• Merthyr
• Newbury
• Newcastle-under-Lyme
• North Finchley
• Northampton
• Norwich
• Nottingham
• Oxford
• Piccadilly
• Plymouth
• Poole
• Portsmouth
• Preston
• Reading
• Redditch
• Romford
• Scunthorpe
• Sheffield
• Southport
• Staines
• Stirling
• Stroud
• Swansea
• Swindon
• Thanet
• Thurrock
• Torbay
• Watford
• West End
• Westfield Shepherds Bush
• Westfield Stratford
• Wood Green
• Worcester
• York

The offer can be redeemed for cinema tickets at your Vue, 7 days a week, at all Vue UK locations.

Tickets can be redeemed at myvue.com, on the Vue app, or at the box office.

Vouchers are valid for 7 days from purchase, redeemable against general admission 2D tickets. Either available to book online in advance at myvue.com, via the Vue app or in person at the box office. The retail discount voucher is valid for 30 days from purchase.

This can only be redeemed at the box office and not over the phone or online, show your voucher to the Vue staff member who will apply the discount to your
purchase. There is a minimum spend of £20. The retail discount voucher is valid 30 days from purchase.

Your purchase confirmation email is sent as soon as you complete your transaction. However, at peak times the fulfilment email containing the Vue voucher could be delayed up to 60 minutes. It’s a bit like a queuing system, so when demand is high you may get a short delay.

Vue vouchers can be used at all Vue locations in the UK. Vue reserves the right to withdraw or amend this listing at any time.

We highly recommend you book online in advance of your cinema visit. To use your vouchers to book tickets for a film online, please follow the below steps: 

• Visit www.myvue.com
• Select cinema location, then select film and time
• Choose your seats Click "Enter code or CEA" and enter your Vue voucher in "Enter your code or CEA" box. Click "ADD" to apply discount
• Repeat step 3 to add all Vue vouchers
• Under "Contact details" enter your email address
• Check the total amount, this should show as £0 if your vouchers have been entered correctly. Please note that if you have chosen to upgrade your seating there will be an additional fee to pay.
• Click "REVIEW AND PAY" to complete booking

Alternatively, please hand over your Vue vouchers to a staff member at the Vue box office to exchange for admission to a film of your choice (subject to availability)

Box office staff may have to enter the 16-character code manually at the till, so please allow time in advance of your chosen screening for your voucher to be entered and redeemed.

If a QR code is present on your purchase email, the staff may use that as an alternative at the till.

Vue vouchers can be redeemed for admission to any standard screening. Vouchers are not valid for Premieres, Event Cinema screenings (Big Screen Events), Movie Marathons (multiple films for one price) and alternative/special showings including Mini Mornings, Senior, Autism Friendly and Scene screenings.

Vue vouchers can be used to book upgrades to 3D, Premium Large Formats such as IMAX and EPIC, Ultra Lux seats, Scene at Westfield, and Lux seats at Birmingham at an additional upgrade fee. We recommend checking pricing directly with the cinema before purchase of Vue vouchers.

3D glasses must be purchased separately at an additional charge at the venue.

Unfortunately, your Vue vouchers may not be combined with any other ticket offer e.g. Meerkat Movies. Screening information is available from the Vue website here

Validity of your vouchers are clearly outlined in the email confirmation you have received that includes your vouchers. If you need to check the status of your vouchers you should email VueContactUs@ellomedia.com

Expired vouchers cannot be refunded, reinstated or replaced so please ensure you use them before they expire.

Lines are open Monday to Friday, 9am - 5pm (excluding Public holidays)

Vue vouchers can be redeemed at the box office at your chosen location and can also be used to make bookings online but not by telephone. Screening information is available from the Vue website here. Vouchers are only valid for one use and cannot be reinstated or replaced if you cancel your booking.

For any queries relating to Vue vouchers please contact us via email VueContactUs@ellomedia.com with
as much information as you can regarding any difficulties you encountered using the vouchers - if you could provide; the relevant voucher codes, the date, time, and location of the booking, and also which film the booking was for.

Our teams will aim to respond to your query within two working days.

You can call Vue's customer service number 0345 308 4620, and can request WhatsApp messaging via the telephone IVR system.

Alternatively they can contact Vue via their social channels (Facebook is recommended) which should provide a relatively quick reply.

Please contact us and we will re-send your vouchers via email. Expired codes/vouchers cannot be refunded, reinstated or replaced so please ensure you use them before they expire.

We accept payment via debit or credit card, Visa or Mastercard, or through Apple Pay or Google Pay. As well as 'Wallet' payments if you are using a mobile device.

Please note payments will appear on your statement as “tastecard /Vue Cinema”.

As soon as the payment has successfully been deducted from your debit or credit card, the vouchers will be dispatched to the email address you registered with when claiming your promotional Vue offer. Please ensure to check your spam filters and junk folder.

Please note, if you have paid using your Wallet on your mobile device, your vouchers
will be sent to the email address linked to your Wallet. Please check and ensure this is your current email address to avoid delays in receiving your Vue vouchers. 

Once payment has been received your vouchers will be sent automatically to your registered email address. Please allow sufficient time for your vouchers to be received (we will send our vouchers instantaneously, but delivery times can vary depending on email provider) and check that the email has not defaulted to your spam filter or junk folders. If your vouchers have not been received within 4 hours, then please contact us whilst the vouchers are still valid, contacting once the vouchers have expired will be too late, and we will be happy to investigate the matter further for you.

Please note, if you have paid using your Wallet on your mobile device, your vouchers will be sent to the email address linked to your Wallet. Please check and ensure this is your current email address to avoid delays in receiving your Vue vouchers. 

If you have paid using your ‘Wallet’ on your mobile device, your vouchers will be sent to the email address linked to your Wallet. Please check and ensure this is your current email address to avoid delays in receiving your Vue vouchers. 

You will need to contact us to resend, as long as the vouchers are still valid. 

This is likely due to a billing address fault. If the order fails, funds may be ring fenced (showing as taken) by your Bank or Building Society but will be returned to the account from which the payment was attempted within 7 working days.

Please ensure your billing address exactly matches the address registered with your Bank or Building Society, paying particular attention to your zip/post code. Please also ensure the house number is included in the first line of address as well as flat number if applicable.

Opening times may vary. Please visit www.myvue.com to check the opening times of your local Vue.

Vue vouchers can be used to book upgrades to VIP, Lux, Premium Large Formats such as IMAX and EPIC, Ultra Lux Screen Experience, Scene at Westfield, and Lux seats at Birmingham screenings online and at the Box Office at an additional upgrade fee. We recommend checking pricing directly with the cinema before purchase of Vue vouchers.

Vouchers can be upgraded to a 3D screening and 3D glasses must be purchased separately at an additional charge online or in the venue.

If you have received a retail discount voucher this can only be redeemed at the box office and not over the phone or online.

Show your voucher to the Vue staff member who will apply the discount to your purchase.

You can always check the validity of any voucher here as well -https://www.myvue.com/voucher-checker