Q: 1. Which venues can my E-Codes be used in?

Vue E-Codes can be used at all Vue locations in the UKPlease keep up to date here https://www.myvue.com/news-competitions/stay-safe on the latest updates for your local Vue.Vue reserves the right to withdraw or amend this listing at any time.

Question 1

1. Which venues can my E-Codes be used in?

Accepted Answer

Vue E-Codes can be used at all Vue locations in the UK

Please keep up to date here https://www.myvue.com/news-competitions/stay-safe on the latest updates for your local Vue.

Vue reserves the right to withdraw or amend this listing at any time.

Question 2

2. How do I redeem my Vue E-Code?

Accepted Answer

We highly recommend you book online in advance of your cinema visit. To use your E-Code to book tickets for a film online, please follow the below steps:

Visit www.myvue.com
Select cinema location, then select film and time
Click "Add a promo code" and enter your Vue E-Code in "Enter your promo code" box. Click "ADD" to apply discount
Repeat step 3 to add all Vue E-Codes
Choose your seats
Click "DONE" to return to the booking summary, and click "REVIEW AND PAY" to complete booking

Alternatively, please hand over your Vue E-Code to a staff member at the Vue box office to exchange for a Standard 2D admission ticket to a movie of your choice (subject to availability).

Box office staff may have to enter the 16-character code manually at the till, so please allow time in advance of your chosen screening for your E-Codes to be entered and redeemed.

If a QR code is present on your purchase email, the staff may use that as an alternative at the till.

Question 3

3. Which screenings are my E-Codes valid for?

Accepted Answer

Vue E-Codes can be redeemed for admission to any standard screening. E-Codes are not valid for Premieres, Big Screen Events and alternative/special showings including Mini Mornings, Senior, Autism Friendly and Scene screenings.

Vue E-Codes can be used to book upgrades to VIP, Recliner, Xtreme seating or Gold class screenings online and at the Box Office at an additional upgrade fee. IMAX upgrades will also be at an additional cost and we recommend checking pricing directly with the cinema before purchase of Vue E-Codes.

3D glasses must be purchased separately at an additional charge at the venue.

Question 4

4. Can I use my Vue E-Codes with other promotional offers?

Accepted Answer

Unfortunately, your Vue E-Codes may not be combined with any other ticket offer e.g. Meerkat Movies. Screening information is available from the Vue website here

Question 5

5. When do my Vue E-Codes expire?

Accepted Answer

Validity of your E-Codes are clearly outlined in the email confirmation you have received that includes your E-codes. If you need to check the status of your E-Codes you should email VueContactUs@ellomedia.com

Expired E-Codes cannot be refunded, reinstated or replaced so please ensure you use them before they expire.

Lines are open Monday to Friday, 9am - 5pm (excluding Public holidays)

Question 6

6. How do I book for a specific film screening?

Accepted Answer

Vue E-Codes can be redeemed at the box office at your chosen location and can also be used to make bookings online but not by telephone. Screening information is available from the Vue website here. E-Codes are only valid for one use and cannot be reinstated or replaced if you cancel your booking.

Question 7

7. Who do I contact if I encounter any issues using the E-Codes?

Accepted Answer

For any queries relating to Vue E-Codes please contact us on 0330 134 0262 or via email VueContactUs@ellomedia.com with as much information as you can regarding any difficulties you encountered using the E-Codes - if you could provide; the relevant voucher codes, the date, time, and location of the booking, and also which film the booking was for.

Our teams will aim to respond to your query within two working days. Lines are open Monday to Friday, 9am - 5pm (excluding Public holidays)

Question 8

8. I made a mistake during my online booking, what should I do?

Accepted Answer

Tickets are not refundable or exchangeable under our terms and conditions. However, if you wish to amend a booking please attend the venue for your reservation and a Vue staff member will assist you to swap your tickets to an alternative published screening. Please ensure you attend the venue at least 20 minutes prior to the start of the film on your reservation, after this time Vue will be unable to swap tickets for you.

Tickets can be amended in the venues only and not via phone or email. If you have booked your tickets for the wrong venue, please contact the Vue bookings line and a member of the team will assist to resolve this for you.

Please note if you cancel your booking your E-Codes are unable to be reinstated or refunded, you will need to visit the venue your booking was for to swap your tickets for a later showing if required.

Question 9

9. Who do I contact if my E-Codes are lost or expired?

Accepted Answer

Please contact us and we will re-send your E-Codes via email. Expired codes/vouchers cannot be refunded, reinstated or replaced so please ensure you use them before they expire.

Lines are open Monday to Friday 9am - 5pm (excluding Public Holidays)

Question 10

10. Which payment methods do you accept?

Accepted Answer

We accept payment via debit or credit card, Visa or Mastercard.

Question 11

11. When will I receive my E-codes?

Accepted Answer

As soon as the payment has successfully been deducted from your debit or credit card, the E-Codes will be dispatched to the email address you registered with when claiming your promotional Vue offer. Please ensure to check your spam filters and junk folder.

Question 12

12. I have completed my purchase but have not received my E-Code?

Accepted Answer

Once payment has been received your E-Codes will be sent automatically to your registered email address. Please allow sufficient time for your E-Codes to be received (we will send our E-Codes instantaneously, but delivery times can vary depending on email provider) and check that the email has not defaulted to your spam filter or junk folders. If your E-Codes have not been received within 4 hours, then please contact us and we will be happy to investigate the matter further for you.

Question 13

13. I have not been able to complete my purchase, but payment has been taken?

Accepted Answer

This is likely due to an address fault. If the order fails, funds may be ring fenced (showing as taken) by your Bank or Building Society but will be returned to the account from which the payment was attempted within 7 working days.

Please ensure your billing address exactly matches the address registered with your Bank or Building Society, paying particular attention to your zip/post code. Please also ensure the house number is included in the first line of address as well as flat number if applicable.

Question 14

14. When is my local Vue open?

Accepted Answer

Opening times may vary. Please visit www.myvue.com to check the opening times of your local Vue.

Please also keep up to date here https://www.myvue.com/news-competitions/stay-safe on the latest updates for your local Vue.

Question 15

15. Can I use my E-Codes to upgrade?

Accepted Answer

Vue E-Codes can be used to book upgrades to VIP, Recliner, Xtreme seating or Gold class screenings online and at the Box Office at an additional upgrade fee. IMAX upgrades will also be at an additional cost and we recommend checking pricing directly with the cinema before purchase of Vue E-Codes.

3D glasses must be purchased separately at an additional charge in the venue.

Question 16

16. How do I redeem my 20% retail discount voucher

Accepted Answer

Your 20% retail discount voucher can only be redeemed at the box office and not over the phone or online.Show your voucher to the Vue staff member who will apply the discount to your purchase.