FAQs

Which venues can Vue Pass vouchers be used in?

Below are the specific Location Groupings based on the tickets you purchase.

Vouchers start with VSUP4 and VALL4 (Group 6 ticket)

Valid at Accrington, Barrow in Furness, Birkenhead, Birmingham Star City, Blackburn, Bristol Longwell Green, Bury The Rock, Carlisle, Cleveleys, Cramlington, Dagenham, Darlington, Eastleigh, Farnborough, Gateshead, Glasgow Fort, Halifax, Hamilton, Lancaster, Leamington Spa, Leicester, Livingston, Romford, Scunthorpe

Vouchers start with VSUP5 or VALL5 (Group 5 ticket)

As above plus Altrincham, Ashbourne, Bedford, Bicester, Camberley, Carmarthen, Castleford, Doncaster, Hull, Limerick, Merthyr Tydfil, Newbury, Nottingham, Oxford, Reading, Sheffield, Staines, Stirling, Stroud, Swansea, Thurrock, Torbay, Wood Green, Worcester

Vouchers start with VSUP6 or VALL6 (Group 4 ticket)

As above plus Eltham, Finchley North, Finchley Road, Fulham Broadway, Inverness, Redditch, Westfield Stratford

Vouchers start with VSUP7 or VALL7 (Group 3 ticket)

As above plus Basildon, Bolton, Cheshire Oaks, Colchester, Cwmbran, Dublin, Edinburgh Ocean, Edinburgh Omni, Exeter, Hartlepool, Leeds Kirkstall, Leeds Light, Manchester Printworks, Manchester Quayside, Newcastle under Lyme, Norwich, Plymouth, Portsmouth, Preston, Southport, Swindon, Thanet, Westfield (Shepherds Bush), York

Vouchers start with VSUP8 or VALL8 (Group 2 ticket)

As above plus Basingstoke Festival Place, Bristol Cribbs, Croydon Purley Way, Glasgow St Enoch, Harrow, Northampton, Poole, Watford

Vouchers start with VSUP9 or VALL9 (Group 1 ticket)

Valid at ALL sites including; Bromley, Islington, Piccadilly, West End

Simply enter your password when prompted. If you don't remember, please use the 'Forgotten Password' function to re-set to a memorable password.

If you have forgotten your password, we recommend you use the ‘Forgot your details?’ link to re-set your password.

Opening times may vary. Please visit www.myvue.com to check the opening times of your local Vue.

Yes, you can purchase food and drinks combo vouchers via Vue Pass. That can be exchanged for one of the following at your local Vue (not available for online booking):  

Valid for one of the following drinks: Large Pepsi, Large Diet Pepsi, Large Pepsi Max, Large Pepsi Max Cherry, Large Pepsi Mix It, Large 7Up, Large Tango Orange, Large Irn Bru, Large Lipton Peach Ice Tea, Bottle of Still/Sparkling water and one of the following popcorns: Large Sweet Popcorn, Large Salt Popcorn or Large Mixed Popcorn. Please note the range of drinks available varies by location. 

Vue Pass is an employee/member benefit which allows you to buy vouchers for redemption at your chosen Vue location. The process is easy; simply register your account, select the number of vouchers you require, complete your purchase via our secure payment system and receive your vouchers directly to your email address in a matter of minutes!

We highly recommend you book online in advance of your cinema visit. To use your E-Code to book tickets for a film online, please follow the below steps: 

• Visit www.myvue.com
• Select cinema location, then select film and time
• Choose your seats
• Click "Enter code or CEA" and
  enter your Vue Pass voucher in "Enter your code or CEA" box. Click "ADD" to apply discount
• Repeat step 3 to add all Vue Pass vouchers
• Check the total amount, this should show as £0 if your vouchers have been entered correctly. Please note that if you have chosen to upgrade your seating there will be an additional fee to pay.
• Click "DONE" to return to the booking summary, and click "REVIEW AND PAY" to complete booking

Alternatively, please hand over your Vue Pass voucher to a staff member at the Vue box office to exchange for admission to a film of your choice (subject to availability)

Box office staff may have to enter the 16-character code manually at the till, so please allow time in advance of your chosen screening for your vouchers to be entered and redeemed.

If a QR code is present on your purchase email, the staff may use that as an alternative at the till.

Please be advised that Vue may ask for valid photographic ID on arrival. Vue accept driving licenses, passports and proof of age cards from: Validate UK, Pass Scheme or Young Scot. Vue also accept digital identity cards from Yoti.

A Vue Pass Super Saver voucher can be redeemed for a 2D general admission ticket
in Super Saver seats only in a Vue screen. A User can upgrade to other seats by paying the difference in price. The number of Super Saver seats will change depending on the location, film, day and time selected.

A Vue Pass VIP voucher can be redeemed for a 2D general admission in all seats in a Vue screen (excluding Ultra Lux where available). The number of each category of seats will change depending on locations, film, day and time selected.

Not valid for Premieres, Big Screen Events and alternative/special showings including Mini Mornings, Senior friendly, Autism Friendly and Scene screenings.

Super Saver can be used to book 2D general admission Super Saver seating online (at myvue.com), in the Vue app and at the Box Office. Upgrades to different seat types are available at the time of voucher redemption at an additional cost

VIP can be used to book 2D general admission Super Saver, Regular Saver, Regular, VIP, Recliner seating online (at myvue.com), in the Vue app and at the Box Office. Please note not all screens have all seating types

Lux are new seat types at certain upgraded venues (eg. Swindon, please check online for other venues). VIP can be used against Lux Super Saver seats, Lux Saver seats, and Lux seats. You can upgrade to “Ultra Lux seats” at an additional cost.

All Vouchers can be used to book 3D, Premium Large Formats such as IMAX and EPIC, Ultra Lux Seats or Birmingham Lux screenings online (at myvue.com), in the Vue app and at the Box Office at an additional upgrade fee. We recommend checking pricing directly with the cinema before purchase of Vue Pass vouchers.

2D vouchers can be upgraded to a 3D screening, customers will be charged for the purchase of 3D glasses if required. Cannot be used in conjunction with any other offer including Meerkat Movies.

Unfortunately, your Vue Pass vouchers may not be combined with any other ticket offer e.g. Meerkat Movies. Screening information is available from the Vue website here.

Vouchers are valid for up to twelve months from the date of purchase, if you need to check the status of your Vue vouchers, you can do so here

Expired codes/vouchers cannot be refunded, reinstated or replaced so please ensure you use them before they expire.

Vue Pass can be redeemed at the box office at your chosen location and can also be used to make bookings online or via the Vue app, but not by telephone. Screening information is available from the Vue website here. Vouchers are only valid for one use and cannot be reinstated or replaced if you cancel your booking.

You can always check the validity of any Vue Pass code here as well -https://www.myvue.com/voucher-checker

You can call Vue's customer service number 0345 308 4620, and can request WhatsApp messaging via the telephone IVR system.

Alternatively they can contact Vue via their social channels (Facebook is recommended) which should provide a relatively quick reply.

For any queries relating to Vue Pass please contact us via email VueContactUs@ellomedia.com with as much information as you can regarding any difficulties you encountered using the vouchers - if you could provide; the relevant voucher codes, the date, time, and location of the booking, and also which film the booking was for.

Our teams will aim to respond to your query within two working days between the hours 9am-5pm, Monday to Friday (excluding Public holidays)

Tickets are not refundable or exchangeable under our terms and conditions. However, if you wish to amend a booking, please
visit www.myvue.com, log in and go to ‘my account’, then select the booking you wish to amend. Your voucher(s) will be reinstated against its original code and terms and conditions. If the voucher has expired since your original booking was made, you won’t be able to amend or refund the booking, as Vue is unable to reinstate expired vouchers.

You can call Vue's customer service number 0345 308 4620, and can request WhatsApp messaging via the telephone IVR system.

Alternatively they can contact Vue via their social channels (Facebook is recommended) which should provide a relatively quick reply.

Please log in to your Vue Pass account to review your orders and access previously purchased vouchers. Alternatively, please contact us and we will re-send your vouchers via email. Expired codes/vouchers cannot be refunded, reinstated or replaced so please ensure you use them before they expire.

We accept payment via debit or credit card, Visa or Mastercard, or through Apple Pay or Google Pay. As well as 'Wallet' payments if you are using a mobile device.

Please note payments will appear on your statement as “tastecard /Vue Cinema”.

As soon as the payment has successfully been deducted from your debit or credit card, the vouchers will be dispatched to the email address provided in your Vue Pass account. Please ensure to check your spam filters and junk folder.

Please note, if you have paid using your Wallet on your mobile device, your vouchers will be sent to the email address linked to your Wallet. Please check and ensure this is your current email address to avoid delays in receiving your Vue vouchers. 

Once payment has been received your vouchers will be sent automatically to your registered email address. Please allow sufficient time for your vouchers to be received (we will send your vouchers instantaneously, but delivery times can vary depending on email provider) and check that the email has not defaulted to your spam filter or junk folders. If your vouchers have not been received within 4 hours, then please contact us and we will be happy to investigate the matter further for you.

Alternatively, you can view your vouchers in the order details section of your account.

Please note, if you have paid using your Wallet on your mobile device, your vouchers will be sent to the email address linked to your Wallet. Please check and ensure this is your current email address to avoid delays in receiving your Vue vouchers.

If you have paid using your ‘Wallet’ on your mobile device, your vouchers will be sent to the email address linked to your Wallet. Please check and ensure this is your current email address to avoid delays in receiving your Vue vouchers.

You will need to contact us to resend, as long as the vouchers are still valid.

This is likely due to a billing address fault. If the order fails, funds may be ring fenced (showing as taken) by your Bank or Building Society but will be returned to the account from which the payment was attempted within 7 working days.

Please ensure your billing address exactly matches the address registered with your Bank or Building Society, paying particular attention to your post code. Please also ensure the house number is included in the first line of address as well as flat number if applicable.

Yes, Vue Pass voucher can be used to book upgrades to 3D, VIP, Lux, Ultra Lux, Recliner, Xtreme seating or Gold class screenings online and at the Box Office at an additional upgrade fee. Premium Large Formats such as IMAX and EPIC upgrades will also be at an additional cost and we recommend checking pricing directly with the cinema before purchase of Vue Pass voucher.

2D vouchers can be upgraded to a 3D screening and 3D glasses must be purchased separately at an additional charge online or in the venue.

Your order volume must be at least 50 of any ticket type.

Vouchers can only be used for the purpose we have agreed as part of the partnership screening call/email following your online registration. Use for any other purpose than that initially agreed will need to be approved in writing by the partnership manager and Vue prior to any planned promotional activity going live to the public. Any unauthorised activity could result in blacklisting of the vouchers provided, and further actions to remove the unauthorised activity/promotion.

Payment can be made by debit or credit card, via Visa and Mastercard. We do not accept payment via American Express or Diners. Payments will appear on your statement as “tastecard/Vue Cinema”.

Payment can also be made by BACS, the details of this will be on your invoice.

If digital Vue Pass vouchers have been purchased, then they will be able to be downloaded from your Vue Pass account as soon as payment has been marked as received. You will receive an email confirmation when they are ready to download. Please ensure you check your spam filters and junk folder if your email confirmation have not been received with 4 hours of payment being approved

Orders for paper tickets will be dispatched once payment has been marked as received to the delivery address detailed on your order.

Please contact us at VueContactUs@ellomedia.com with any questions you may have regarding delivery of paper tickets.

There is a flat rate of £15 for the delivery of paper ticket orders to UK addresses. The charge for deliveries to ROI is £35. Please note that there is no additional postage charge for Vue Pass digital vouchers.

We highly recommend you book online in advance of your cinema visit. To use your E-Code to book tickets for a film online, please follow the below steps:

1. Visit www.myvue.com
2. Select cinema location, then select film and time
3. Choose your seats
4. Click "Enter code or CEA" and enter your Vue Pass voucher in "Enter your code or CEA" box. Click "ADD" to apply discount
5. Repeat step 3 to add all Vue Pass vouchers
6. Click "DONE" to return to the booking summary, and click "REVIEW AND PAY" to complete booking

Alternatively, please hand over your Vue Pass vouchers to a staff member at the Vue box office to exchange for a Standard 2D (or 3D depending on which vouchers you have purchased) admission to a movie of your choice (subject to availability)
Box office staff may have to enter the 16-character code manually at the till, so please allow time in advance of your chosen screening for your vouchers to be entered and redeemed.

If a QR code is present on your purchase email, the staff may use that as an alternative at the till.

Please contact us at VueContactus@ellomedia.com with as much information as you can regarding any difficulties encountered using the vouchers, including the relevant voucher codes, the date, time, and location of the booking, and which film the booking was for also.

Please note our Customer Service open hours are Monday – Friday 9am - 5pm (excluding Public holidays).

The expiry date is printed on paper tickets and will be valid for up to twelve months from the dispatch date. Vouchers are valid for up to twelve months from the date of issue, you can check the status of your vouchers here

Vouchers are not valid for Premieres, Event Cinema screenings (Big Screen Events), Movie Marathons (multiple films for one price) and alternative/special showings including Mini Mornings, Senior, Autism Friendly and Scene screenings.

Super Saver can be used to book 2D general admission Super Saver seating online (at myvue.com), in the Vue app and at the Box Office. Upgrades to different seat types are available at the time of voucher redemption at an additional cost

VIP can be used to book 2D general admission for Super Saver seats, Saver seats, Regular seats, VIP seats, online (at myvue.com), in the Vue app and at the Box Office. Please note not all screens have all seating types.

Lux are new seat types at certain upgraded venues (eg. Swindon, please check online for other venues). VIP can be used against Lux Super Saver seats, Lux Saver seats, and Lux seats. You can upgrade to “Ultra Lux seats” at an additional cost.

All Vouchers can be used to book 3D,
Premium Large Formats such as IMAX and EPIC by VUE, Ultra Lux seats and Birmingham Lux screenings online (at myvue.com), in the Vue app and at the Box Office at an additional upgrade fee. We recommend checking pricing directly with the cinema before purchase of Vue Pass vouchers.

2D Codes can be upgraded to a 3D screening, customers will be charged for the purchase of 3D glasses if required.

Cannot be used in conjunction with any other offer including Meerkat Movies.

As a general rule, the Vue logo, name or branding should not be used on any open website without prior written approval, please contact us at VueContactUs@ellomedia.com regarding the use of such artwork.